Case study: Business & support services

Market leadership in Business and Support Services

The Problem: Numerous challenges to drive growth and improve profitability

Over the past 10 years, Credo has developed the market leading position in providing strategy consulting services to the closely related property and infrastructure services sectors

In this time we have worked for over 20 of the largest outsourced service providers in this space, on assignments covering corporate strategy development, M&A transaction work, internal operational improvement & restructuring, target operating models and major bid support

Our Approach: A flexible combination of expertise, analysis and insight

Unrivalled market insight and core IP: 10 years of market analysis, deal work and networking have given Credo a unique level of market understanding, supported by our core IP which we have developed over this time:

Business model understanding: Our numerous in-depth engagements in the space have allowed us to understand the key drivers of performance in outsourced providers, which we apply on all assignments to ensure our efforts are focused on areas that make a difference. We understand the different challenges facing companies offering: white-collar and blue-collar services; bundled and single-service contracts; input and output and outcome payment models; and regional and national and international deals

Extensive relationships: Credo knows or has worked with nearly all the outsourced suppliers in this space (note: we have a clear policy to avoid conflicts, which resonates with clients, and has allowed us to develop an unparalleled insight into the market without prejudicing our clients' interests)

Creative ideas: Throughout the continual evolution of the market, clients have turned to Credo in search of ideas to help them create a competitive edge, and ranging from proposition and service line differentiation to operating models and bidding strategy

The Result: Numerous M&A deals, client top-line growth and BAU improvement

We have completed over 500 engagements in this space in the last twelve years, helping many of the largest firms and investors in the support service space achieve significant growth and improvements in profitability. The breadth of our projects include:


Nick Daley
Nick has extensive strategy consulting experience in the Business and Support Services space, with particular expertise in buildings and infrastructure services, energy services and the broader outsourcing market. He has worked for some of the largest suppliers in this space across both the UK and major international markets, and drives Credo's thought leadership in this area.
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