Credo Benchmarking of Rail Services Across Great Britain
Credo, in association with the Campaign for Better Transport, has published a report Benchmarking Rail Services Across Great Britain. It compares regional rail performance across investment, growth and passenger satisfaction. The key findings are
- The rail networks serving London, the South East, North West, West Midlands and Scotland are the best performing in the UK.
- In London, services are well-used and have benefited from major investment, although passenger satisfaction is hindered by concern about cost and over-crowding.
- The North West and West Midlands perform well with fast-growing passenger numbers, investment and good local governance adding to the positive picture.
- Scotland and Wales have very different fortunes. With management of the Scotrail franchise devolved, Scottish rail services are growing and have high levels of passenger satisfaction. Welsh rail services, which are managed from Whitehall, perform much less well in usage, accessibility and satisfaction.
- Also performing weakly are the East of England and North East. The East of England is held back by low investment and weak passenger satisfaction. The North East has only a sparse rail network, making services inaccessible to many people.
We have undertaken this research in association with the Campaign for Better Transport. Stephen Joseph, Chief Executive, Campaign for Better Transport. Speaking of the report, Stephen commented that "The research exposes the huge disparities in the quality of train services across the country. Importantly, it suggests the answer is to give local administrations more control over their rail networks. By devolving more decision making we can make full use of local knowledge and target investment where it will bring the biggest benefits."
Peter Wilkinson, Director of Franchising, Department for Transport has welcomed the report, saying that “Credo's study raises important issues about the relative performance of the rail industry across the UK. There are challenges for all regions in improving the performance of our railways. We, the industry and local government must consider how we best work together to tackle the issues this report raises."
Benchmarking Rail Services Across Great Britain recommends that each nation and region develop a plan to address the challenges they face. These strategies should consider five key themes:
- Governance: Each region needs a specific strategy which builds on the strengths of the rail network in that area and a detailed knowledge of the local issues and priorities. Underpinning this must be a close alliance between the local government, the local train companies, Network Rail and the other transport operators.
- Passenger satisfaction: Passengers want better communication and improved station cleanliness and security. Those regions which score highest in this area – Scotland and the North West – have good working relationships between passengers and operators to deliver this.
- Growth: Rail has grown strongly in the past decade but regions have very differing performance. The focus should now be for rail as an engine for economic growth with high quality links between regions and affordable, high capacity services to city centres.
- Integration: Rail is most effective where it forms part of an integrated transport network. However it is delivered, it is vital that the rail network is seen as a local asset, and all local stakeholders work to ensure its role in an integrated transport network.
- Investment: Station upgrades, fleet modernisation, capacity enhancements and fare subsidies need to be targeted according to locally identified priorities.